Returns & Refunds

Last updated: September 25, 2026

We want purchases from dervyn.com to arrive as described. This policy explains returns and refunds without limiting mandatory consumer rights.

1. 30-day return window

You may request an eligible return within 30 days after recorded delivery. Items must generally be unused, unworn and unwashed, with original packaging, accessories and proof of purchase.

Before returning anything, email dervyn@outlook.com with your order number, the item and the reason. Wait for return instructions; unauthorized returns may be refused.

2. Damaged, defective or incorrect items

Inspect your order promptly. Where reasonably possible, report damaged, defective, incomplete or incorrect items within 7 days of delivery and include clear photos or video of the product, packaging and shipping label. Depending on the issue, we may offer parts, replacement, refund or another appropriate remedy.

3. Non-returnable items

Unless defective or required by law, non-returnable items may include perishable goods; personalized or made-to-order products; opened hygiene, intimate, cosmetic or personal-care items; hazardous materials; activated digital goods; gift cards; and items clearly marked final sale where permitted.

4. Return shipping

For change-of-mind returns, the customer pays approved return shipping and original delivery charges are normally non-refundable. If we confirm an item was damaged in transit, defective, incomplete or incorrect, we will cover reasonable approved return costs when a return is required. Use tracked shipping and retain your receipt.

5. Exchanges

Direct exchanges are not guaranteed because stock changes quickly. The usual process is to return an eligible item and place a new order after approval.

6. Refunds

Authorized returns are inspected on arrival. Approved refunds are sent to the original payment method, normally within 5 business days after inspection. Banks and payment providers may need another 5–10 business days to post the credit. Lawful deductions may apply for missing parts, avoidable damage or reduced value.

7. Cancellations

Contact us immediately to request cancellation. We will try to stop orders that have not entered fulfillment, but cancellation is not guaranteed. Dispatched orders follow the normal return process.

8. Contact

Send return and refund requests to dervyn@outlook.com.